Powered by the intelligence of Amazon Connect and SugarCRM
iZeno 360 Hub simplify Call Support Services and improves your Customer Engagement
iZeno 360 Hub brings the most seamless solution yet, to modernise Contact Centre for businesses in all types of industry. With the integration of SugarCRM and Amazon Connect, customer support are powered with intelligence and agents are able to deliver timely support.
Why you need iZeno 360 Hub
Customer experience is enterprise-wide effort.
Call-centre shouldn't stand alone.
Improve Service Productivity
Lower IT cost
Sit-back and simply focus on making fruitful conversation
Get immediate notification of incoming calls with details
Pop-up Call Notification
Attend to enquires, drive conversation, record activities, follow up action, all in one platform.
Single Source of Truth
Free your mind from remembering numbers and eliminate error inputs.
Anticipate and update customer inquires during call engagement. Experience real time updates, interdepartmental
Amazon Connect has been reserved to be the revolution of Contact Centre. The cloud-based set-up makes it so simple for businesses to deliver better customer conversational experience at lower cost. In just a few clicks, you are all ready to go!
SugarCRM has long been recognised as the world’s most reliable Customer Relationship Management (CRM) platform suitable for every customer-centric enterprise. The platform accommodates customisation, easy to use and known for its powerful reporting tool.
With iZeno 360 Hub, businesses can break down the departmental silos between Contact Centre and the rest of the corporate function.
Why Amazon Connect and SugarCRM